At Majestic Trip, we strive to provide seamless and enjoyable travel experiences. However, we understand that unforeseen issues can arise. If you have experienced a booking error, trip disruption, refund dispute, or lost luggage, you can file a claim with us for assistance.
📌 Website: www.majestictrip.io
📌 Registered Office: Level 17, 31 Queen Street, Melbourne, VIC 3000, Australia
📌 Email: admin@majestictrip.io
📌 Phone: +61 3 7042 9440 | Local Call: 1300 001 399 | Mobile: +61 45867 9999
You may submit a claim for the following reasons:
✅ Trip Cancellations or Delays – If your flight, hotel, or tour was canceled or significantly delayed.
✅ Refund Disputes – If you were eligible for a refund but have not received it within the promised timeframe.
✅ Incorrect Bookings – If your booking details (dates, location, accommodations) do not match your confirmed reservation.
✅ Lost or Delayed Luggage – If your baggage was lost, stolen, or delayed by an airline or transport provider.
✅ Damaged Accommodations or Services – If the hotel, tour, or service did not meet the agreed conditions.
✅ Medical Emergencies & Insurance Claims – If you had a medical issue during your trip and need to process a claim under travel insurance.
To process your claim smoothly, prepare the following:
📌 Booking confirmation & receipt (from Majestic Trip)
📌 Proof of issue (emails, receipts, or photos of damaged services)
📌 Communication records with airlines, hotels, or service providers
📌 Bank details (for refunds, if applicable)
You can file your claim through:
📌 Online Form: File a Claim Here
📌 Email: Send your details to admin@majestictrip.io with the subject "Claim Request – [Your Booking Reference]".
📌 Phone Support: Call us at +61 3 7042 9440 for urgent claims.
🔹 Review Time: Claims are reviewed within 5-10 business days.
🔹 Resolution & Updates: You will receive updates via email or phone.
🔹 Refund Processing: Approved refunds are processed within 7-14 business days.
Most claims are reviewed within 5-10 business days, depending on the complexity. Refunds, if applicable, take 7-14 business days to process.
If your claim involves a third-party provider, we will assist in communicating with them, but their policies will ultimately apply.
Missed flights due to passenger error (late arrival, expired documents) are not eligible for claims. However, if the airline was at fault, we can assist in seeking compensation.
For urgent matters, contact our 24/7 customer support via phone or live chat.
📞 Call: +61 3 7042 9440
💬 Chat with Us
📍 Registered Office: Level 17, 31 Queen Street, Melbourne, VIC 3000, Australia
📞 Phone: +61 3 7042 9440
📞 Local Call: 1300 001 399
📱 Mobile: +61 45867 9999
📧 Email: admin@majestictrip.io
✨ We’re here to make your travel experience hassle-free! 🚀
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